I am Canadian. I'd been trying to rent an apartment in Brno for almost two months while communicating with numerous real estate agencies. All in vain. In fact, I was told several times that it would be almost impossible to do remotely for a foreigner. Then, I was advised to contact Lucie. That was it! She provided excellent, professional service via both e-mail and phone that greatly helped not only secure an apartment in the chosen location, but also find the right solutions for services like Internet installation in the most expedited manner. Fabulous attitude, response, and assistance. Thank you, Lucie, profoundly.